Independent Advisor in
Critical Infrastructure &
Data Center Operations

Helping organizations build reliable, secure and efficient infrastructure through experience, practical insight and a calm, solutions-focused approach.

25+ years
in critical infrastructure and IT leadership
Hands-on operator
at Norway's primary internet exchange (OS-IX)
Based in Norway
available for selected remote advisory work
Portrait of Tom Jensen

Infrastructure experience shaped by real operations.

I have more than 25 years of experience from data centers, IT operations and technical leadership roles. My focus is on reliability, risk management and practical solutions that create value.

Throughout my career I have worked at the intersection of technology, people and operations — leading teams, managing critical systems and delivering results that organizations can depend on.

Practical principles shaped by real operational responsibility.

01

Reliability before complexity.

Solutions should strengthen operations, not create unnecessary dependency or operational overhead.

02

Clear ownership and accountability.

Good infrastructure depends on knowing who owns decisions, systems and operational follow-up.

03

Calm operational decision-making.

Pressure is managed through preparation, structure and disciplined communication.

04

Documentation should support operations.

Documentation must remain useful, current and understandable when it matters most.

05

Technology must remain maintainable.

The best solution is often the one people can operate safely and sustainably over time.

  1. 2024 – Present

    Technical Account Manager

    Working with enterprise customers, infrastructure operations and technical advisory services in a critical technology environment.

  2. 2016 – 2024

    Critical Facility Manager (CFM) — OS-IX (Oslo Internet Exchange)

    Responsible for operation of critical infrastructure including power, cooling, DCIM, security, personnel and vendor management at Norway's primary internet exchange.

  3. 2011 – 2016

    Service Manager / Project & Sales — Data Center Technology AS / Data Center Services AS

    Managed service delivery, customer relations, technical projects and data center solutions across the Nordics.

  4. 1999 – 2011

    Head of IT — City of Oslo, Planning and Building Services

    Led IT operations and development, managed teams and budgets, and executed large-scale infrastructure and organizational projects.