TOM JENSEN INDEPENDENT ADVISOR
Operational Documentation
& AI Workflows

Operational
Documentation & AI
Workflows

Process Documentation • AI-Assisted Workflows • Knowledge Management • Technical Content Creation

Executive Summary

I help organizations capture, structure and improve operational knowledge. By combining proven documentation practices with AI-assisted workflows, I create clarity, consistency and efficiency across teams and systems.

What I Help With

Process
Documentation

Document and structure processes, procedures and workflows for clarity and consistency.

AI-Assisted
Workflows

Design and implement practical AI workflows that save time and improve quality.

Knowledge
Management

Organize and maintain knowledge so the right information is available when it’s needed.

Technical Content
Creation

Create clear, accurate and professional technical content your teams can use and trust.

Typical Engagements

  • Process mapping and documentation projects
  • Operational playbooks and runbook development
  • AI workflow assessments and implementation
  • Knowledge base design and improvement
  • Technical writing and documentation support

Example Deliverables

Process Documentation

Clear procedures and workflows ready to use.

Operational Playbooks

Step-by-step guides for routine and complex tasks.

AI Workflow Design

Practical workflows with AI to improve efficiency.

Knowledge Base Structure

Organized content and taxonomy for easy access.

Technical Content

Reports, guides and reference material that informs.

My Approach

1 Understand

Clarify goals, current state and key challenges.

2 Assess

Review processes, documentation and tools in use.

3 Design

Define structure, workflows and content approach.

4 Create

Develop documentation, workflows and content with quality focus.

5 Enable

Support adoption, training and continuous improvement.